The Award committee cited, "At Jana Small Finance Bank, most customers may be of modest means but receive the highest level of service and individual attention. The trained staff efficiently attends to customers who might have difficulty in understanding the complexities of modern banking. Jana Small Finance Bank not only helps the accountholders navigate the system, but extract benefits. "

In commendation of the bank's unique business model, the committee cited," The model ensures sustainable growth propelled by word of mouth. The bank's novel approach to retail banking, and the brand loyalty it inspires, effectively assures future growth as customers, now financially empowered, become more affluent. Tapping into India's vast development potential, allows Jana Small Finance Bank to broaden and deepen its customer base."

About CFI.co Awards Programme
Each year, CFI.co seeks out individuals and organisations that contribute significantly to the convergence of economies and truly add value for all stakeholders. CFI.co acknowledges that best practice is to be found throughout the world and the Awards Programme aims to identify and reward excellence wherever it is found in the hope to inspire others to further improve their own performance.

About CFI.co
CFI (Capital Finance International) is a print journal and online resource reporting business and finance. Headquartered in London, CFI.co specialises in combining the views of leading multilateral and national organisations with thought leadership from some of the world's top minds, and categorising the forces influencing and reshaping the global economy. Addressing economic, political, and business factors affecting emerging markets, CFI helps to identify regions, industry sectors, and companies that will succeed.