Grievance Redressal Mechanism

We recommend that you go through our Grievance Redressal policy before you submit your request.

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Drop an email to customercare@janabank.com

Call us on Banking Toll Free Number: 1800 2080 (24/7) OR
MFI Toll Free Number: 1800 4200 (7 a.m. to 10 p.m.)

Visit us at our Branch. Locate nearest branch

Write to us at:
Customer Service - Jana Small Finance Bank Ltd, No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru – 560025.

In case you do not receive a satisfactory response at Level 2 within 5 working days, please do write in to our Principal Nodal Officer.

Name: Shirley George

Email Id: Nodal.officer@janabank.com

Telephone No.: 080-68131421.

Nodal Office Timings: 9am to 6pm (Mon to Fri).

Address: Jana Small Finance Bank Ltd., No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru - 560025

In case your grievance does not get resolved at the Bank Level within a month, you can write to the Integrated Banking Ombudsman. To know more click here